Vulcan Business Solutions is a leading Managed IT Service Provider based in Great Neck, New York, focusing on delivering high-value technology services and products. We cater to the specific requirements of small to medium-sized businesses. As a minority-owned and veteran-owned business registered as an LLC in New York State, we bring a diverse perspective and a deep understanding of our client’s needs.

About Us

Who we are

A team of seasoned IT professionals who believe technology should work as much for the individual but for the business as well. We’re civic-minded, and all should have access to the best-of-breed technologies and resources. We like to level the playing field to allow small businesses to compete with the big guys. We feel this will stimulate competition and allow for product and service growth at competitive rates that benefit other businesses and consumers. Serving our country has instilled in us a sense of duty to serve our clients with the same commitment and dedication.

What do we do?

We manage the day-to-day operational needs of our clients. VBS includes network administration, technical support, and consultative services that will continue to drive business growth. We operate a 24×7 365 days a year help desk with a security operations center that manages our client’s networks. Our standard support hours are Monday through Friday from 8:00 AM to 6:00 PM nationwide throughout the United States.

How do we do it?

We operate a helpdesk with seasoned IT professionals who field support tickets submitted via email, through our automated systems, or via phone call to our toll-free support line at 888-482-7249. Our client’s computer networks and systems have agents deployed within their respective organizations that report back to our security operations center, which manages the updating and maintenance of these environments. When an issue arises, we initiate a ticket, and one of our team members goes to work on the problem. The remote support agents also manage the updating and maintenance tasks to keep devices up-to-date and patched accordingly. Our service covers computers, routers, switches, printers, and just about any device that is on the network, including network devices and appliances. We manage both Windows and Apple devices and networks. Whether it’s wired or wireless, we’ve got you covered. Some service providers only service a specific vertical or industry, while others service a geographical territory or region. Our multi-versed team has experience within so many diverse organizations that the one common factor we found with all the organizations we support is that they’re privately held, with an average of 75 users or less, and use domain-based email services. Whether you’re running Microsoft Office or Google Workspace, we have you covered. We can support your organization if you have a single location or multiple sites that span the United States.

Why do we do it?

Our clients need the services of a trusted advisor who can support the organization’s technological needs and help drive the success and growth of the company. For an organization to continue to grow and expand, it needs the IT services and support that will allow for this growth safely and securely; that’s why we have a symbiotic relationship with our clients. We look forward to and embrace this co-dependency. The success of our clients is our own. We refer to it as Co-Growth.

Carlos L. Diaz
Co-Founder, Managing Partner & CEO

IT Professional | Humanitarian | Environmentalist | Entrepreneur

Carlos is a strong proponent of good and charitable causes. He served with the United States Marine Corps for 8-years and participated in Operation Desert Storm / Desert Shield during the first Gulf War. A Martial Arts student since 1980, Carlos holds a 5th Degree Black Belt with the World Seido Karate Organization. He’s an active blood donor and Gallon Club card-carrying member who organizes community blood drives throughout the year in his spare time. He has been in the technology industry for over 35 years and has extensive experience in the corporate sector. Carlos has worked for and supported organizations such as American Express, JP Morgan, Deutsche Bank, Lever Brothers, and TIME, Inc., to name a few. A former IBM ’r, he has worked for several VARs and Systems Integrators before venturing independently. He has been working for himself since 2002, first under Innovated Solutions Group and then, in 2008, when he merged with his longtime friend, Trekkie, and fellow Veteran, Warren Campbell, to form a new type of technology company.

One that values its team members as much as their clients. A company that leverages the investments of the past, coupled with what’s needed to support an organization’s growth, is dedicated to helping small business owners grow and compete with larger organizations. Vulcan Business Solutions was formed with this premise in mind. To help businesses live long and prosper.
Carlos is married to his wife Paola and has two daughters, Caroline and Luna. He is passionate about life and enjoys traveling, water sports, and baseball. A sports fan for sure who can enjoy a cold beer while watching just about any game: he recognizes that to play hard, one must work hard. However, equally important is to work smarter and maintain an OPEN mind, be flexible to adapt to the times, and adjust accordingly as the situation changes and the landscape evolves.
This is why Carlos keeps abreast with the latest in technology changes and advancements by attending industry events regularly. He is a fixture within the Channel and has established strategic partnerships with vendors and distributors alike, thus enabling the VBS team to offer the best-in-breed products and solutions at competitive pricing. He believes an organization’s success is tied to its efficiency. This drive for efficiency and minimizing the cost to our clients is what motivates him daily.
He truly believes that the success of VBS is directly tied to the success of our clients. This Co-Grow mentality drives him and the VBS team to not only be responsible for the delivery of services to our clients but we take ownership as if it was our own. He believes in engulfing himself in learning the client’s business and thus enabling him and his team to identify the best technologies to implement based upon the unique needs of each of its clients.
A seasoned professional backed by a top-notch team of technologists and the experience of having worked for various organizations over the years. You can ask for no finer professional to help manage your IT needs.

Warren Campbell
Co-Founder, Managing Partner & CSO

IT Professional | Entrepreneur | World Citizen

Highly capable and disciplined professional with cutting edge technical, management and customer service skills . Excellent capacity for rapid, effective problem solving, communicated with clarity and tact. Organized, high tolerance for stress and heavy workloads in pressured environments while maintaining good judgment, high standards. Wide professional network. Warren is a hands on  leader that enjoys challenges. With 20+ years technical industry experience supporting Microsoft Networks.

After serving 8 years in the United States Marine Corps, Warren entered the private sector founding several IT related businesses. Embracing the Star Trek ethos Warren currently serves as the Chief Science Officer at Vulcan Business Solutions. His passion for travel, fueled and supported by Information Technology has led Warren to take up residency in the Eastern Caribbean where he remotely, but firmly, mans his station at the helm of VBS.

Married with 2 children, Warren constantly seeks to strike that elusive work life balance.

Our Team

Himanshu Bisne Marvin Kenneth Serrano
Helpdesk Engineer Helpdesk Engineer
Born in city Amravati, India, Himanshu has worked previously with Allscripts and Mphasis. Read More Born in Al-Khobar, Saudi Arabia, Marvin Kenneth Serrano embarked on his journey into the world of technology. Read More